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Privacy Policy

Last Updated: December 19, 2025

Your privacy is our top priority. Please read this Privacy Policy before using VantaViz to understand how 杭州湖雪科技有限公司 ("we," "us," or "our"), the developer of VantaViz, collects, uses, discloses, and safeguards your personal information.

1. Our Privacy-First Approach

VantaViz is built on a fundamental principle: your data stays on your device. Unlike traditional cloud-based services, we process all your data locally in your browser or application. This means:

  • We never see your data files or their contents
  • Your visualizations and charts are created entirely on your device
  • No data processing happens on our servers
  • You maintain complete control over your data at all times

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Create an account (name, email address)
  • Subscribe to our services (billing information, payment details)
  • Contact us for support (email, name, message content)
  • Subscribe to our newsletter
  • Participate in surveys or feedback forms

2.2 Automatically Collected Information

When you access our website or services, we may automatically collect:

  • Device information (browser type, operating system, device model)
  • Usage data (pages visited, features used, time spent)
  • IP address and general location (country/city level)
  • Referral source

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential Cookies: Required for the website to function (authentication, security)
  • Analytics Cookies: Help us understand how visitors use our service
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling essential cookies may affect functionality.

2.4 What We DON'T Collect

Your Data Files Are Private

We want to be crystal clear about what we don't collect:

  • ✗ Your uploaded data files (CSV, Excel, JSON, etc.)
  • ✗ The contents of your visualizations and charts
  • ✗ Your dashboard configurations
  • ✗ Any data you process or analyze
  • ✗ Screenshots or exports of your work

All of this stays on your device.

3. How We Use Your Information

3.1 To Provide and Maintain Our Services

  • Create and manage your account
  • Process payments and subscriptions
  • Provide customer support
  • Send service-related communications

3.2 To Improve Our Services

  • Analyze usage patterns to improve features
  • Develop new functionality
  • Monitor and improve performance
  • Conduct research and analytics

3.3 To Communicate With You

  • Respond to your inquiries and support requests
  • Send product updates and announcements
  • Send marketing communications (with your consent)
  • Notify you about changes to our services or policies

3.4 For Security and Legal Compliance

  • Detect and prevent fraud and security issues
  • Comply with legal obligations
  • Enforce our terms and policies
  • Protect our rights and property

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

4.1 Service Providers

We may work with trusted third-party service providers who assist us with various functions, including but not limited to:

  • Payment processing services
  • Email delivery services
  • Analytics and usage tracking services
  • Hosting and infrastructure services
  • Customer support tools

These providers are contractually obligated to protect your information and use it only for the services they provide to us. We will update this section with specific provider names as we finalize our service partnerships.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests (court orders, subpoenas, government requests).

4.3 Business Transfers

If VantaViz is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

Our Security Measures

We implement industry-standard security measures to protect your personal information:

  • Encryption in transit (TLS/SSL) and at rest
  • Access controls and authentication
  • Secure data centers and infrastructure
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we must retain it for legal compliance.

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Access

You can view your personal information in your user center.

7.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

7.4 Opt-Out

You can opt-out of:

  • Marketing emails (unsubscribe link in every email)
  • Non-essential cookies (browser settings)
  • Analytics tracking (browser extensions or our settings)

7.5 Restriction and Objection

You can request restriction of processing or object to certain data processing activities.

To exercise your rights, contact us at: dpo@vantaviz.com

We will respond to your request within 10 days.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

9. International Data Transfers

We operates globally. Your information may be transferred to and processed in countries other than your own, including the United States and European Union.

We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions by relevant authorities
  • Other legally approved transfer mechanisms

10. Regional Privacy Rights

10.1 European Union (GDPR)

If you are in the EU/EEA, you have additional rights under the General Data Protection Regulation:

  • Right to lodge a complaint with your local data protection authority
  • Right to withdraw consent at any time
  • Right to data portability
  • Right to object to automated decision-making

Our legal basis for processing includes consent, contract performance, legal obligations, and legitimate interests.

10.2 California (CCPA/CPRA)

California residents have rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information
  • Right to opt-out of sale of personal information (we don't sell your data)
  • Right to non-discrimination for exercising privacy rights

10.3 Other Jurisdictions

We respect privacy rights under other applicable laws, including Brazil's LGPD, Canada's PIPEDA, and others. Contact us to exercise your rights.

11. Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

When you connect to third-party services:

  • You are subject to their privacy policies
  • We only access data you explicitly authorize
  • You can revoke access at any time through your account settings

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the new policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Contact Information

  • Data Protection Officer: dpo@vantaviz.com

14. Consent

By using VantaViz, you consent to this Privacy Policy and agree to its terms.

Thank you for trusting VantaViz with your privacy. We are committed to protecting your personal information and ensuring your data stays on your device where it belongs.

◆ VantaViz

Privacy-First Data Visualization Tool
Your data stays on your device

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