Last Updated: December 16, 2025
Thank you for using VantaViz! Before you access our services, please read these terms of service ("Terms") which govern your access to and use of the VantaViz and its related websites, applications, products, third-party services, software, content, and documentation (collectively, the "Services"), provided by 杭州湖雪科技有限公司 ("we,us", or "our").
These Terms constitute a legally binding agreement between you and us.
By accessing and using VantaViz's website, software, and services (collectively, the "Services"), you accept and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
VantaViz provides a privacy-first data visualization platform that includes:
We reserve the right to modify, suspend, or discontinue any part of our Services at any time with or without notice.
To access certain features, you may need to register for an account. You agree to:
You are responsible for maintaining the confidentiality of your account credentials. We recommend using a strong, unique password and enabling two-factor authentication when available.
You may delete your account at any time through your account settings. We may suspend or terminate your account if you violate these Terms.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to use VantaViz software and services.
We offer various subscription plans:
You may not:
All prices are listed in USD unless otherwise specified. We reserve the right to change pricing with 20 days' notice for existing subscriptions.
We accept payments through our designated third-party payment service providers. By providing payment information, you authorize us to charge applicable fees through our payment processors.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate.
Prices do not include applicable taxes. You are responsible for all sales, use, and other taxes associated with your subscription.
We offer a 20-day money-back guarantee for first-time purchases of paid plans. If you have not used the Services, you may request a full refund within 20 days of your initial purchase.
To be eligible for a refund, you must:
The following are not eligible for refunds:
To request a refund, contact us at:
Include your order number, purchase date, and reason for the refund. We will process your request within 10 business days.
Approved refunds will be credited to your original payment method within 7-10 business days. The time for the refund to appear in your account may vary by payment provider.
You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:
All content, features, and functionality of VantaViz, including but not limited to software, text, graphics, logos, and design, are the exclusive property of 杭州湖雪科技有限公司 and are protected by international copyright, trademark, and other intellectual property laws.
You retain all rights to the data you process using VantaViz. However, visualizations and charts created using VantaViz are subject to the following usage restrictions based on your subscription plan:
We claim no ownership over your data, but the visualizations you create are subject to the license restrictions of your subscription plan.
If you provide feedback, suggestions, or ideas about VantaViz, you grant us the right to use them without compensation or attribution.
You agree not to:
VantaViz is built on a privacy-first architecture where all data processing happens locally on your device. Your data files never leave your device unless you explicitly choose to share or export them.
Your use of our Services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.
You are responsible for:
Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that:
To the maximum extent permitted by law, VantaViz, 杭州湖雪科技有限公司 and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless VantaViz, including our officers, directors, employees, and agents, from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with:
You may terminate your account at any time by deleting it through your account settings or contacting us.
We reserve the right to suspend or terminate your account and access to our Services at any time, with or without cause, and with or without notice, for:
Upon termination:
We reserve the right to modify these Terms at any time. We will notify users of material changes by:
Your continued use of our Services after changes become effective constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop using the Services.
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.
Before filing a claim, you agree to try to resolve the dispute informally by contacting us at contact@vantaviz.com. We'll try to resolve the dispute informally within 60 days.
If we can't resolve the dispute informally, any disputes arising out of or relating to these Terms or our Services shall be resolved through binding arbitration in accordance with applicable arbitration rules, except as modified by these Terms.
You agree that disputes will be resolved on an individual basis only, and not as a class action, consolidated action, or representative action.
Either party may seek injunctive or other equitable relief in court to prevent infringement of intellectual property rights.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and VantaViz regarding the Services and supersede all prior agreements.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms or our rights and obligations without restriction.
If you have any questions about these Terms of Service, please contact us at contact@vantaviz.com.
By using VantaViz, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.